Refund policy
At Wild Child, every product is handcrafted in small batches using natural, high-quality ingredients. Because of the nature of our skincare products, we cannot accept returns or exchanges on opened or used items for hygiene and safety reasons.
Incorrect Orders
If you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging, and we'll gladly make it right with a replacement or refund.
Allergies & Skin Sensitivities
Please review all ingredient lists before purchasing. Because every individual's skin is unique, we cannot offer refunds for allergic reactions or skin sensitivities. We recommend performing a patch test before first use.
Questions?
If you have any questions about your order, we're always happy to help. Contact us, and we'll do our best to ensure you have a wonderful experience with Wild Child
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wildchildbalm@gmail.com.